HomeComplaintsRTbet Casino - Player seeks restitution after losses at RTbet.

RTbet Casino - Player seeks restitution after losses at RTbet.

Amount: €22,994.99

RTbet Casino
Safety Index:Very high
Submitted: 21 Sep 2024 | Case closed : 06 Nov 2024
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

2 weeks ago

The player from Germany reported losing €22,994.99 at Casino RTbet, despite having played and won in tournaments. He claimed that the casino had not credited any winnings to his gaming account. The Complaints Team informed him that without evidence of communication with the casino regarding his winnings, they could not compel any action. Ultimately, he received 250 super free spins from the casino, but was unable to use them due to personal circumstances, leading to the closure of the complaint without resolution.

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2 months ago

I have lost €22,994.99 so far at Casino RTbet. They have not given me any compensation. I have played and won many tournaments but they have not sent any money to my gaming account. And I have not won any money with them, only lost. They have cheated me!!!!!! Please help me to get some money back. This Casino RTbet is really bad and not fair!!!!!!

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1 month ago

Dear maherhein1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would support the case, such as your complete gaming history, please forward it to me.

Please also allow me to ask you a few question so I may understand the situation completely:

  • Could you please specify how much you won in the tournaments you participated in but were not paid?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Best regards,

Tomas



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1 month ago

Hello, these are the pictures. I also won money in a game but suddenly the money disappeared. The game is called Luchy Pharahon. Now what should I do? I just want to give you a little money back and of course I want to keep playing. I play at many casinos and I have also lost a lot of money but not like with you. Best regards, Maher ****

Edited by a Casino Guru admin
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1 month ago

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1 month ago

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1 month ago

Thanks for your reply.

Have you contacted casino support about the missing winnings from the game tournaments in the past? What response have you received?

Please forward your interaction with casino support regarding the issue to my email at tomas@casino.guru

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1 month ago
Translation

Yes, I wrote to them. They told me I would get my bonus on Monday. But unfortunately I didn't get anything!

Automatic translation:
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1 month ago

Thanks for your email.

Please be advised that we require proof you contacted the casino regarding the issue you specified in the complaint thread. Kindly provide us with records of your interaction with the casino to my email at tomas@casino.guru for review.

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1 month ago
Translation

Hello, I am writing Casino RTbet right now I will show you later what you wrote to me

Automatic translation:
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1 month ago
I made a video. But I don't know how to send the video to you. Do you have WhatsApp?
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1 month ago

file

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1 month ago

Dear maherhein1992,

without any evidence, we can't compel the casino to take any action. Please forward to me any conversation discussing your winnings from tournaments, otherwise the complaint will be closed. I apologize for the inconvenience.

My email is tomas@casino.guru

Edited by a Casino Guru admin
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1 month ago

Dear maherhein1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 weeks ago
Translation

Hello, I wrote to the casino. They told me that RTbet Casino will pay me. Thank you for your support.

Automatic translation:
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3 weeks ago

Thanks for the update.

Could you please specify how much the casino the casino pays you in winnings from these tournaments?

May we consider the issue resolved?

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3 weeks ago

Hello, they gave me 250 super free spins. But unfortunately I couldn't use it. Someone in my family died and I didn't have time to play 250 free spins.😞

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3 weeks ago

Date of your free spin has expired

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2 weeks ago

I wish I could help.

Without evidence or relevant information, we are unable to proceed with an investigation and the complaint will be closed as a result. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.


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