HomeComplaintsRTbet Casino - Player seeks restitution after losses at RTbet.

RTbet Casino - Player seeks restitution after losses at RTbet.

Amount: €22,994.99

RTbet Casino
Safety Index:Very high
Submitted: 21 Sep 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 2h 17m 37s

Case summary

2 days ago

The player from Germany reports losing €22,994.99 at Casino RTbet, despite playing and winning in tournaments. They claim that the casino has not credited any winnings to their gaming account.

Public
Public
1 month ago

I have lost €22,994.99 so far at Casino RTbet. They have not given me any compensation. I have played and won many tournaments but they have not sent any money to my gaming account. And I have not won any money with them, only lost. They have cheated me!!!!!! Please help me to get some money back. This Casino RTbet is really bad and not fair!!!!!!

Public
Public
1 month ago

Dear maherhein1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would support the case, such as your complete gaming history, please forward it to me.

Please also allow me to ask you a few question so I may understand the situation completely:

  • Could you please specify how much you won in the tournaments you participated in but were not paid?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Best regards,

Tomas



Public
Public
1 month ago

Hello, these are the pictures. I also won money in a game but suddenly the money disappeared. The game is called Luchy Pharahon. Now what should I do? I just want to give you a little money back and of course I want to keep playing. I play at many casinos and I have also lost a lot of money but not like with you. Best regards, Maher ****

Edited by a Casino Guru admin
Public
Public
1 month ago

filefile

Public
Public
1 month ago

filefile

Public
Public
1 month ago

Thanks for your reply.

Have you contacted casino support about the missing winnings from the game tournaments in the past? What response have you received?

Please forward your interaction with casino support regarding the issue to my email at tomas@casino.guru

Public
Public
1 month ago
Translation

Yes, I wrote to them. They told me I would get my bonus on Monday. But unfortunately I didn't get anything!

Automatic translation:
Public
Public
3 weeks ago

Thanks for your email.

Please be advised that we require proof you contacted the casino regarding the issue you specified in the complaint thread. Kindly provide us with records of your interaction with the casino to my email at tomas@casino.guru for review.

Public
Public
3 weeks ago
Translation

Hello, I am writing Casino RTbet right now I will show you later what you wrote to me

Automatic translation:
Public
Public
3 weeks ago
I made a video. But I don't know how to send the video to you. Do you have WhatsApp?
Public
Public
2 weeks ago

file

Public
Public
2 weeks ago

Dear maherhein1992,

without any evidence, we can't compel the casino to take any action. Please forward to me any conversation discussing your winnings from tournaments, otherwise the complaint will be closed. I apologize for the inconvenience.

My email is tomas@casino.guru

Edited by a Casino Guru admin
Public
Public
1 week ago

Dear maherhein1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 week ago
Translation

Hello, I wrote to the casino. They told me that RTbet Casino will pay me. Thank you for your support.

Automatic translation:
Public
Public
4 days ago

Thanks for the update.

Could you please specify how much the casino the casino pays you in winnings from these tournaments?

May we consider the issue resolved?

Waiting for approval
Waiting for approval
2 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
2 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news