HomeComplaintsRTbet Casino - Player's withdrawal is delayed.

RTbet Casino - Player's withdrawal is delayed.

Amount: €100

RTbet Casino
Safety Index:Very high
Submitted: 28 Oct 2024 | Case closed : 18 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 days ago

The player from Greece had been trying to withdraw funds from the casino since 12/10, but multiple attempts with his MasterCard had failed. Although he was advised to switch to a bank transfer, the withdrawal, applied on 17/10, remained unprocessed. The issue was not resolved as the player did not respond to our inquiries, which led to the rejection of the complaint.

Public
Public
3 weeks ago
Translation

I've been trying to make a withdrawal from the casino in question since 12/10 using my MasterCard, which I also use for deposits. They claim that there is an issue with my provider, which is why the withdrawal failed three consecutive times, and they advised me to proceed with a bank transfer. Despite contacting my provider and receiving assurance that there were no issues on their end, I followed the casino's instructions and applied for a withdrawal via bank transfer. Since 17/10, the withdrawal has still not been processed because they claim there is congestion, and when I contact them, they only ask me to be patient.

Automatic translation:
Public
Public
3 weeks ago

Dear pkalos77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Public
Public
3 weeks ago
Translation

Good evening....1)it's my first withdrawal at this particular casino....2)they don't require verification....3)it's solely from my own deposit....hope I covered you....Thanks very

Automatic translation:
Public
Public
2 weeks ago

Have you received your withdrawal yet to your bank account?

If the issue persists please share with me the communication between you and casino support regarding the issue. Share screenshots here or send the information to my email at tomas@casino.guru

Public
Public
1 week ago

Dear pkalos77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
3 days ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news