The player from Greece has been trying to withdraw funds from the casino since 12/10, but multiple attempts with his MasterCard have failed. Although advised to switch to a bank transfer, the withdrawal, applied on 17/10, remains unprocessed.
RTbet Casino - Player's withdrawal is delayed.
Amount: €100
RTbet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
2d 22h 58m 53s
Case summary
4 days ago
Public
Public
4 days ago
Translation
I've been trying to make a withdrawal from the casino in question since 12/10 using my MasterCard, which I also use for deposits. They claim that there is an issue with my provider, which is why the withdrawal failed three consecutive times, and they advised me to proceed with a bank transfer. Despite contacting my provider and receiving assurance that there were no issues on their end, I followed the casino's instructions and applied for a withdrawal via bank transfer. Since 17/10, the withdrawal has still not been processed because they claim there is congestion, and when I contact them, they only ask me to be patient.
Automatic translation:
Public
Public
4 days ago
Dear pkalos77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
