HomeComplaintsRTbet Casino - Player's withdrawal has been delayed.

RTbet Casino - Player's withdrawal has been delayed.

Amount: €800

RTbet Casino
Safety Index:Very high
Submitted: 12 Sep 2024 | Case closed : 27 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Spain had been trying to withdraw 800€ for almost three weeks but had only received excuses from the casino, such as high demand and computer errors. We had reached out for additional information and extended the response time; however, the player did not reply. As a result, the complaint was unable to be investigated further and was rejected.

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2 months ago
Translation

For almost three weeks, I have been requesting the withdrawal of my money (800€). I contact them and there is always an excuse: there is high demand, there is a computer error, they are working on it,... And they always end by saying that they understand my frustration, they appreciate my patience, and they will try to resolve my issue in a few days. Honestly, I believe it is a robot (AI) responding, and I feel more than scammed. Additionally, I can't understand how they have such a high rating from your side.

Automatic translation:
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2 months ago

Dear Caidito69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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2 months ago

Dear Caidito69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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