The player from Germany deposited real money into RTBET and then faced a delay in withdrawal. The player was also concerned that they had not been asked to verify their identification yet. We advised the player to wait for the standard processing time and cooperate with the casino. The player later confirmed receiving partial payments but faced withdrawal limits. Ultimately, the player received the pending payments and requested to close the complaint as resolved.
RTbet Casino - Player reports delayed withdrawal and lack of verification process.
Amount: €4,852
RTbet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
RTbet Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Dear Sir/Madam, I have deposited at RTBET (a relatively new Casino) using a REAL MONEY TRANSFER and played only with real money.
No bonus!!!
I have been waiting for my withdrawal for 2 days now, and I was told in the chat that customer service for financial matters only works from 8:00-16:00.
I have some reservations. Although there is nothing negative on the internet, I still want to ensure that everything is proceeding correctly, especially since I haven't had to verify myself yet!
Automatic translation:
Public
Public
7 months ago
Dear patrickpatzak90,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
7 months ago
Translation
Thank you for opening this case, I will report if anything happens,
THANK YOU Casino Guru for your time
Automatic translation:
Public
Public
7 months ago
I will set the timer for additional 9 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
7 months ago
Translation
Payment is there, thanks for accepting my case!
Automatic translation:
Public
Public
7 months ago
Thank you, patrickpatzak90, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
Public
Public
7 months ago
Translation
Hello,
not complete, but we are working on it, you can only withdraw 500€ per day, I still have 3 ongoing transactions!
Automatic translation:
Public
Public
7 months ago
Translation
There are now 6 more payouts since I have played up to 3000€
Automatic translation:
Public
Public
7 months ago
I understand, patrickpatzak90. I believe all the payments will be processed in a timely manner, and you will receive all your winnings soon.
Please keep me updated on any further developments.
Thank you.
Public
Public
6 months ago
Translation
Hello,
my withdrawal is taking a while because I can only withdraw 5000€, no idea why.
I can't withdraw money again until May 28th.
Automatic translation:
Public
Public
6 months ago
I understand, patrickpatzak90. Let's hope all the payments will be processed in the following days, and you will receive your winnings soon.
Please keep me updated on any further developments.
Thank you.
Public
Public
6 months ago
Translation
Hello!
Yes, there are still 4400 euros in the account, I now have to wait another 9 days until I can request my next withdrawal because you can "only" withdraw 7000€ per month!
Automatic translation:
Public
Public
6 months ago
Hi patrickpatzak90,
I understand that waiting for your approved withdrawals can be frustrating, but unfortunately, there isn't much we can do to speed up the process. We advise you to be patient and wait for the funds to reach your account.
Thank you for your understanding.
Public
Public
6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, patrickpatzak90, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
