The player from Greece had recently become a new player and had requested two withdrawals totaling 800 euros. Concerns arose from reading multiple complaints about non-payment of withdrawals, and the player wondered whether to wait for the payout or be worried, especially since no identification had been requested. The issue was resolved after the player was informed to wait a total of 14 days for processing. Ultimately, the player confirmed that her withdrawals had been credited, and she decided to close her account due to discomfort with the situation. The complaint was marked as 'resolved' in the system.
RTbet Casino - Player is worried about delayed withdrawals.
Amount: €800
RTbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
Translation
Good morning, yesterday I became a new player with this company. I requested two withdrawals, one for 500 euros and one for 300 euros. However, I read many complaints that the amounts were never paid out. Should I be worried, or should I wait? My account has not requested identification yet.
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3 months ago
Dear Karina1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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3 months ago
Translation
Today is the third business day and they keep telling me that there is a delay and sorry and that they will send a reminder.. still my account doesn't seem to need verification!! What can I do?
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3 months ago
Translation
The situation at this particular casino is tragic, they assure me every day that initially my account does not need confirmation and then that I will receive my withdrawals immediately, which of course is not happening.. what can I do???
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3 months ago
I fully understand your frustration, Karina1. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 months ago
Dear Karina1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
My deposits were all credited after thirteen days..I went back to write but couldn't!!
Thanks for the help..I closed my account because I didn't feel comfortable there!
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2 months ago
Dear Karina1,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
