The player from Greece recently became a new player and requested two withdrawals totaling 800 euros. Concerns arise from reading multiple complaints about non-payment of withdrawals, and the player wonders whether to wait for the payout or be worried, especially since no identification has been requested.
RTbet Casino - Player is worried about delayed withdrawals.
Amount: €800
RTbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
1d 4h 31m 9s
Case summary
3 days ago
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1 week ago
Translation
Good morning, yesterday I became a new player with this company. I requested two withdrawals, one for 500 euros and one for 300 euros. However, I read many complaints that the amounts were never paid out. Should I be worried, or should I wait? My account has not requested identification yet.
Automatic translation:
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1 week ago
Dear Karina1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 week ago
Translation
Today is the third business day and they keep telling me that there is a delay and sorry and that they will send a reminder.. still my account doesn't seem to need verification!! What can I do?
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1 week ago
Translation
The situation at this particular casino is tragic, they assure me every day that initially my account does not need confirmation and then that I will receive my withdrawals immediately, which of course is not happening.. what can I do???
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3 days ago
I fully understand your frustration, Karina1. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Karina1 has 1d 4h 31m 9s to reply
Petronela is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
