The player from Spain experienced delays with two withdrawals, one of €500 and another of €300, both requested in January. After making continuous daily inquiries via chat, she was advised to contact the casino by email, but had yet to receive a response. The issue was resolved when the two withdrawals were credited to her account. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for her cooperation.
RTbet Casino - Player faces delayed withdrawals.
Amount: €800
RTbet Casino
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I have been waiting for two withdrawals, one of €500 since January 21st and another of €300 since January 22nd. I have contacted the casino via chat every day, and they always told me soon, that there were delays... Today marks 2 weeks since the first withdrawal request and they replied that I need to contact the casino by email as it is not their responsibility to answer me about this via chat. And they tell me this now after two weeks. I contacted them by email, but I also did not receive a response. Honestly, I don't know what else to do.
Automatic translation:
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1 month ago
Dear Laladina1128,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 month ago
Translation
Hi, it has been resolved. The two withdrawals were credited to me a while ago. Thank you.
Automatic translation:
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1 month ago
Dear Laladina1128,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
