The player from Switzerland is facing issues with the casino RoySpins regarding a Spinomenal tournament, where the rules were changed mid-event, resulting in a significant loss of potential winnings. Originally, the player was set to receive €40,000 according to the initial terms, but after the changes, their points were drastically reduced, and the casino has not paid the winnings after nearly a week of waiting.
Royspins Casino - Player's winnings have been confiscated.
Amount: €40,000
Royspins Casino
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Case summary
4 days ago
Public
Public
1 week ago
Hello everyone!
I've been a player at RoySpins for almost a year, and recently I’ve been participating in a Spinomenal tournament on their platform.
Unfortunately, I've lost a significant amount of money in this tournament, mainly because they changed the rules for this specific event and introduced an x10 multiplier for the first-place prize.
Normally, there are limitations on this, but this time there weren’t any. I also have a screenshot from the Terms and Conditions that supports my claims.
I started the tournament on 23.10.2024 and played until it ended on 30.10.2024. On Sunday (26.10.2024), I noticed that they deliberately changed the Terms and Conditions, and by Tuesday, my points were reduced and cut by them from 7 million to 2 million. All my gameplay, lost money, and effort was effectively wasted.
According to the rules they initially provided, I should have received €40,000. As of now, they have not paid the amount and I've been waiting for almost a week.
Please help me with this issue - RoySpins is refusing to pay my winnings.
I can provide all screenshots and necessary evidence upon request.
Thank you.
Public
Public
1 week ago
Dear bert,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royspins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you received any explanation from the casino justifying its actions?
- Was the change in the rules a disproportionate change that affected you more or differently than other players participating in the tournament?
- Was the prize pool dependent on the accumulated points, or your rank in the leaderboard?
- If you have any supporting evidence please share it with me here in the form of screenshots, or send any other supporting evidence to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
