Royspins Casino - Player's bonuses and loyalty points deactivated.

In the beginning everything was very clear and good playing in this casino then the i saw that the management as i informed in the live chat deactivate forever any bonus or loyalty points for my account without a reason. I tried so many times to ask how they get this decision but they never answered me clearly what’s the problem. I have a few friends playing in this casino without any issue about the bonuses and they can use normally every bonus. But this it’s not fair because i have more deposits than them but only my account has problems without a reason

Dear alexandros_botas,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

i didn’t something wrong. In the beginning for e few months all the bonuses and the loyalty points were accepted and activated. Then without a reason they deactivate forever everything. I want just an explanation for what’s the difference between my account and the others which i can know what’s happening with my account

Hi alexandros_botas,

I sincerely apologize, but if the casino hasn't withheld any actual funds, we won't continue investigating this matter. I comprehend your desire to understand why the casino withdrew your bonus privileges, but it is entirely at their discretion, and we won't pursue it further if no real funds are involved.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.