Royspins Casino - Player faces delayed funds after casino reversal.

My withdrawal was processed and paid, but shortly after the funds, already visible on my bank account, were drawn back. My bank says the payment was failed from the casino end. Royspins refuses to investigate this simple matter. I have all the transaction codes provided by my bank, but Royspins wants a pdf bank statement. Problem is, this cannot be seen in any bank statements. They still refuse to just check their data and see the payment was failed.

Hello mhietano,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royspins Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do you have an official statement from the bank regarding the canceled payment?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello. I have just received the payment, so you can close this case. Thanks!

Dear mhietano, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru