The player from India deposited 1000 INR and won 5000 INR but had his casino account blocked after attempting to withdraw. The casino stated he would not receive his winnings and had not provided a reason for the account closure. The Complaints Team attempted to gather more information and extended the response time, but the player did not reply. As a result, the complaint was rejected due to the lack of further communication from the player.
RoyalJeet Casino - Player’s account has been closed without explanation.
Amount: 5,000 INR
RoyalJeet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
RoyalJeet Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
I LOGGED IN MY CASINO ACCOUNT DEPOSITED 1000 inr and Made 5000 out of it when i click on withdraw after 5 accounts my casino account get blocked and they are saying i won’t get my winnings and didn’t gave me any reason
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2 months ago
Dear shoaibmunshi,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify how many accounts you have in this casino?
Have you passed the full KYC verification, or at least submitted any identity documents for verification?
Did you accumulate your winnings with or without a bonus?
What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
yes veronika ,
i have only one account in this casino
and i have passed the full kyc verification, and also received birthday bonuses and i’ve been active on this website from 18 months
i have accumulated my winnings without any bonuses
ive played roulette mostly (lighting and auto roulette)
please help me solve this issue as soon as possible as i want my winning money back
kind regards,
shoaib
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2 months ago
Could you please forward me the communication between you and the casino regarding the closure of your account and the confiscation of your winnings? My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.
