RoyalJeet Casino - Player’s account has been closed without explanation.

Hi I live in india i deposited 100 rs and made 250 when I withdrawn this amount after 1min my account get blocked and I only played aviator and when I chat with support he says you breached our terms and conditions and when I asked what terms and conditions he says nothing

Dear vinitnahata6,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Could you please forward me the communication between you and the casino customer support after your account was blocked? My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

In my freind account there was same problem in which he withdrawn 500 and then acc get blocked and in my acc for which I complain there was same problem I provide them every details they ask for withdrawl and idid not take any active bonus and the support team only says your account is blocked when I ask them why they said nothing pls do something

Thank you for your emails. Do I understand correctly that you have a friend who also plays in this casino and has his account closed as well? Is there any chance that you and your friend use the same device or the same IP address to access the casino website? Alternatively, is there any chance that someone from your household or using the same IP address has also created an account at this casino?

No we palayed from different mobile and he send link of that casino only

In the screenshots you sent us, the casino stated that you were blocked because of having multiple accounts. Could you please answer my previous question if there is any chance that someone from your household or using the same IP address has also created an account at this casino?

No same IP address and no multiple account has been used

Could you please specify what the balance in your account was when the casino closed it?

Dear vinitnahata6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.