Royalistplay Casino - Player's balance is withheld.

I just found our that this casino is not licensed. If you scroll to their contact us information you will see that "if for some reason you are, not satisfied with the resolution of your complaint,

" you may report a complaint to the Curaco Gaming Authority"

However I did a search on the curaco Gaming site and please see the screenshot attached they are unlicensed.

They have taken 1500 deposits from me. Surely this must be seen as fraud. How can they get away with being unlicensed surely that must be against the law.

Is there any advise you can give me guys. I know you work very hard to help people but this is not right. It's deceiving people and it's fraud.

Dear Ibleedred,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royalistplay Casino.

I checked the casino website and found a valid Curacao Antillephone license:

Could you please explain if the casino confiscated your deposits?

Did the casino explain its actions or cite any rules that were supposedly breached?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We’ve rejected this complaint as per the player’s explicit request to close her casino.guru account. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.