RoyalistPlay Casino - Player can’t withdraw his winnings.

They want give me my money I won

Dear leomoore74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According to the screenshot of the live chat, you currently have an active bonus on the account. Could you please advise what promotional offer have you claimed and what rules are associated with it? Could you advise what games have played to achieve your current win? (slots, live games, multiplayer)?

I’ll look forward to your reply.

Best regards,

Tomas

hi thank you for your help..i deposit 100 euro and got 100 euro virtual money..i place 100 virtual on football and won 700 virtual..then place 100 real money and won 700..then they put both winning in to virtual money..they told me I have to lose my real money before I can play my bonus money..the most I can win on my real money is 100 euro that even did wi I can't deposit it ..impossible to win..when deposited my 100 euro they turned it virtual money ..can't make head nor tail of what there doing..kind regards leo.sory I was to say I done all on sports football

Hello leomoore74,

Thanks for your reply. I am sorry that I haven't replied sooner.

As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we do not have enough insight to take on this kind of issue, and we'll have to reject your complaint due to it being sports-betting related.

I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints, or directly to the authority that regulates the casino, which is Curacao Antillephone at certria@gaminglicences.com

Thank you very much for your understanding, and I sincerely wish you good luck in resolving your issue.

Best regards,

Tomas

Casino.Guru