The player from Austria had requested a withdrawal of €1500 but had not received a response. He also had an additional €18,800 ready for withdrawal and wished to verify his account to withdraw €500 every three days for the remainder of the month. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.
RoyalGame Casino - Player's withdrawal request is delayed.
Amount: €20,300
RoyalGame Casino
Safety Index:Above averageSafety Index
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6.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I have already requested a withdrawal of €1500 but have still received no response. I have an additional €18,800 ready for withdrawal! I would like to verify my account so that I can withdraw €500 every three days until the end of the month - a maximum of €7000 each month!
Automatic translation:
Public
Public
6 months ago
Dear sebastianpieber,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you submitted any identity documents for verification to this casino? If yes, please specify which documents you provided and when exactly you submitted the last one.
Have you accumulated your winnings with or without an active bonus?
When was the last time you communicated with the casino and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
