Royal Slots Casino - Player’s struggling to complete KYC verification.

Hi please help me I been drawing money from royal slots now 7 week already I still not get money yet.royal slots keep email telling me send this send that to them .and then my documents I send not good enough.and. I keep do everything them want me to do.and Royal slot want my statement every month from the last 3 months.and send me a form want to know about my income and how I got the money to deposit.is my My private life I think royal slots want me proof to much.and a lot off my documents is been proof already.all answer from the casino back to me say"One of our team work on my document I have to wait for 1 to 5 working day to proof.i wait now over 7 week.i will send you all photos off documents what I been send To casino for u.so please I need you to help me please.. Because covid my family wait for money And very much all my documents been proof already.i don’t know why and how long I have to wait. royal slots keep said I still in line.so please I don’t know what to do now I need help from you guys please thank you

Additional comments from the player:

"I have been waiting for over a month and have had to provide multiple documents I feel as though are breaches of my privacy such as asking where my income is from an insinuating that I could be actually just be using my account for money laundering. This is not the case at all and have had to provide royal slots casino with 3 months worth of bank statements just to complete this withdrawal which I think is ridiculous quite frankly I have not had problems with this casino when withdrawing beforehand they have not disabled my account the funds are still showing as available it has now been 7 weeks since I have sent through my identifying documents + additional with Justice of the peace signatures to verify the documents authenticity. I have screenshotted my ongoing issues with this long process and tedious process. As I’m sending this off of my desktop I will attach images in the next correspondence."

Dear Sirrikwan,

Thank you very much for submitting your complaint and for forwarding all the relevant screenshots. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. I would suggest contacting the casino and find out which documents are needed and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please confirm that this were your first attempt to withdraw winnings in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sirrikwan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi thank you so much for you guys helping me.royal slots already been pay me.i don’t know what to say to you guys again 1000 thank you from me you guys best guru casino

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sirrikwan, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru