HomeComplaintsRoyal Slots Casino - Player’s account has been suspended after finishing wagering requirements.

Royal Slots Casino - Player’s account has been suspended after finishing wagering requirements.

Amount: £4,204.4

Royal Slots Casino
Safety Index:Above average
Submitted: 02 Apr 2020 | Case closed : 28 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom had his account blocked after he has finished bonus wagering and requested a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Deposited £200, Got £200 in Bonus funds. Won a fair amount, and completed wagering requirements. Went to withdraw £4204.40. Hour later account was suspended. They will not speak to me on the live chat once i put in my account name and give personal details to pass security. Would avoid.

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4 years ago

Dear Ross,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do so, please could you forward me a link of the bonus that you have redeemed? I would like to check promotional terms and conditions. Furthermore, if there is any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I believe we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Ross,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

https://www.royalslots.com/uk/promotions.php#/
 

above is the link. It was the first deposit so 100% of my deposit (£200) + £200 bonus = £400 to play with. I have screen shots of my withdrawal page that showed I’d satisfied the wagering requirements.

Edited
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4 years ago

Thank you very much Ross for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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4 years ago

Hello Ross,

 

Would you be so kind and post here the screenshot you mentioned in your previous message?

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4 years ago

Dear Ross,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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