The player from Australia had reported a delay in his withdrawal process which had exceeded the usual 24-hour timeframe. Despite the casino's live chat having stated the process might take 3-5 business days, the player had been dissatisfied as his previous experiences with the casino had always resulted in a maximum of 6 hours for withdrawals. The issue was resolved when the player received his money. We then marked the complaint as 'resolved'.
Royal Reels Casino - Player's withdrawal is delayed.
Amount: A$7,000
Royal Reels Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
im having withdrawal problems with them. They meant to be 24 hours withdrawal. And i requested withdrawal on thursday 11/01/24 and still havent recieved it and its 16/01/24. Their live chat ks useless and its really frustrating trying to get them to pay
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9 months ago
Hello michaeljay0201,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Reels Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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9 months ago
Actually im from australia not new zealand, yes my account is verified and it was with real money. I spoke to them last night and they said 3-5 business days. But thats not good enough the only reason i play with them is because their withdrawals usually take 6 hours max. I have bills to pay and im broke. They have always paid within 6 hours even if it was weekend. But now all of a sudden they have delayed since the 11/01/24
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9 months ago
Dear michaeljay0201,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
