Royal Reels Casino - Player’s winnings are withheld.

they have never once stated anything towards me about my account being banned or fraudulent.

theres no possibility that it’s fraudulent. I use my partners card to deposit and I’ve never had any issue. I also used my partners bank account details to withdraw too! As I can’t do it with mine because it’s a business account. And my statements need to be clean from gambling etc! If that’s the issue I will withdraw the money to an account with my name. Then my partners name or past isn’t any longer a problem.

ive deposited thousands and thousands. They have never messaged me saying I’m doing any wrong doing! And I haven’t done anything.

ive never received a refund from them or from my bank due to deposits.

matter of this is my partner accidentally disputed a transaction with his bank as he didn’t know it was my transaction. Then this has happened. I immediately contacted my partner and I told him to cancel that dispute with his bank as it was my transaction. He did cancel it and told his bank the miss understanding and they cancel the dispute and nothing else happened. No refund. No issue!

so now Royal reels. Won’t pay me my $9000 I won

they just take take take and then do this the one time I actually get a win.

so unfair.

i deserve my winning’s.

I haven’t caused them any problems. And $9000 isn’t much compared to the amount I’ve deposited into there casino.

be fair

thanks

ange

Dear Ange24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

18.Where deposits/withdrawals are made by electronic payment methods (eg electronic wallet), the customer is required to use his personal electronic payment account. In the event that third-party electronic payment accounts are used, then all winnings made after the deposit with this electronic payment account are canceled and the deposits are refunded to the third-party electronic payment account after deducting any costs. Our company also reserves the right to deactivate the client's account if there is an infringement of this rule.

Furthermore, please check our Fair Gambling Codex for Players:

Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

 

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Thanks for replying.

the issue isn’t about my payment methods. They haven’t stated anything wrong about this.

there last email they sent me was to do with a disputed transaction.

if there were a problem with my payment method and issue me using my boyfriends card. Then why did they accept every transaction?

I even had to wait for a $200 deposit I did that was missing for 3 weeks.

i was in communication with there chat and support team everyday until they finally found the $200 and credited my account.

not once was there any mention of problems to do with my deposit method.

they were very happy with me to be honest and this is my battle I’m fighting now because if they can’t pay my winnings and use this as an excuse. To refuse paying me.

why are they so capable of taking every deposit everyday every week.

thousands and thoudands.

my point being if there was a problem with it. They would have canceled the account sooner. Instead they have made this a problem just so they don’t have to pay my winnings.

exactly what’s happened here.

because not once has there been any talk of my methods being against the rules. Over 100 deposit transaction totalling more than $15k and the first time since opening the acccount, I requested to withdraw my winnings.

they do this.

surely you can see they have just scammed me, taken my money and then are doing wrong to not pay me?

it’s so easy to see this!

so this stating my partner being the 3rd party because I used his card the casino won’t pay my withdrawal of $9000?

this then states the 3rd party will be refunded for every deposit correct?

so they have to refund me for every deposit I’ve made hence I’ve used my partners electronic card for every one!?

please confirm this

And this being said.

they know I’ve used my partners account and card to do every deposit

because I’ve had to send them his bank statements to confirm that the deposit I did didn’t credit in my account.

ive done this multiple times.

they have read and gone through his bank statements many times weeks before this has happened

and they have approved and credited every deposit after doing so!

so they knew his name and everything off the statements from get go.

so what they have done here if just use me and take advantage of me depositing. But won’t pay my withdrawal to the same bank details as were on the statements they received in past time for these issues!

how can they do this? It doesn’t add up.

i need and deserve my $9000 I won

Thank you for your reply, Ange24. I apologize, but we do not assist with deposit refunds to a 3rd party. You breached the General T&Cs by using someone else's payment method, therefore, there is not much we can do for you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.