Royal Reels Casino - Player's deposit has been delayed.

I’ll never play ROYAL REELS again !!! I deposited $320 and it took the 3% surcharge so $337 was taken from my bank account with no reflection of that in my royal reels account when messaging the support chat I was told

theres nothing they can do and to contact my bank.. seriously I’ll never send money to royal reels again and if this isn’t resolved I’ll be requesting a back charge. And I don’t care if it causes me to lose out on other casinos again !

Hello Ksmash,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Reels Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was this your first ever deposit into the casino?
• Do I understand it correctly that no money arrived to your casino account at all?

Looking forward to your answer.

Regards,

Nick

Yes has been verified long time ago I’ve been playing here for a while so I was shocked to deposit that ammount with nothing going into the casino account when I asked them they requested I send them all the proof of transaction in which I have it’s been 4 days now with no response other than "the team will be investigating it " with no time frame set just "it make take some time" then chat gets closed.

Hello Ksmash,

Please forward the deposit confirmation to nikolas.b@casino.guru. Also, kindly note that if you have already sent it to the casino, it might take up to 30 days for them to locate the lost funds and credit them to your account.

Best regards,

Nick

Dear Ksmash,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.