HomeComplaintsRoyal Reels Casino - Player's account has been closed.

Royal Reels Casino - Player's account has been closed.

Amount: A$2,800

Royal Reels Casino
Safety Index:High
Submitted: 27 Sep 2024 | Case closed : 11 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Australia encountered issues withdrawing money from the casino due to multiple accounts using the same bank details, which led to a ban. The complaint was rejected as the player did not respond to requests for further information, preventing any investigation into the matter.

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1 month ago

I had multiple account use same bank details now they banned it

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1 month ago

Dear 6g4x5b94yh,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Royal Reels Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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1 month ago

file

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1 month ago

Dear 6g4x5b94yh,

Please describe the situation properly otherwise we can't further assist you with your complaint.

Looking forward to your answer.

Regards,

Nick

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1 month ago

I made two accounts different emails but same bank for deposits then I won $2800 then I withdraw the money after couple of min they banned my both accounts coz I have 2 accounts

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1 month ago

Dear 6g4x5b94yh,

I’m sorry to inform you that creating more than one account at any online casino is strictly prohibited. As a result, the casino had the right to confiscate your balance and block all related accounts.

Is there anything else we can assist you with?

Best regards,

Nick

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1 month ago

Dear 6g4x5b94yh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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