Royal Reels Casino - Player's account has been banned because of chargeback.

I have been banned and I am unsure why! I have a screenshot of what it says when I log in. I am unable to deposit or play any games and when I contact them to ask about the issue they send me this message and then close the chat.

Hi hayden,

Thank you for contacting Royal Reels' customer support! My name is Yhana, and I'm here to address any questions or concerns you may have.

Please take a moment while I review your inquiry. Thank you for your patience!

Yhanna says: 

As per checking, your account was your account was banned due to chargeback.

I have no idea what chargeback is and I has asked them to inform me of the issue so I can get this problem rectified but they just close the chat instantly after the message is sent. What can I do!?? This is ridiculous. If this is an issue with my bank for an unrecognised transaction that’s out of my control. But I can fix the issue if I’m understanding correctly and raise an inquiry with the bank to void this happening again. This is ridiculous. I got no heads up, no contact, just banned.

Hello haydenbigg97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Reels Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Have you made any deposit into the casino before? Did you have any remaining balance on your casino account when it got banned? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have deposited thousands of dollars into the account. Registered a few months ago now I spoke to them last a week ago

Hello haydenbigg97,

Do you have any real money balance remaining on your casino account?

No I don’t? Why does that matter. Have you contacted them regarding the issue

Hello haydenbigg97,

It matters because as long as you had no real money balance left on your casino account, they have the right to close it without any reason given and it is entirely their decision to do so and nobody can do anything against it.

Is there anything else we could assist you with?

Dear haydenbigg97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So because I didn’t have money in there I can’t get it back

Dear haydenbigg97,

It is exactly how it works as if you had no balance the casino has no more obligation to the player. The complaint will be now rejected for the above explained reason.

Regards,

Nick