Royal Reels Casino - Player feels unfairly treated by the bonus policy.

So I spoke to support about everyone getting no deposit bonuses but always being told I’m not eligible and they said it’s a equal playing field yet I know someone who got a $250 no deposit bonus at start of level 4 but Im always told no so wondering how it’s fair and this was the response I got it was completely rude and wrong to be spoken to anyone like that I want an apology so unfairly spoken to.

Dear Cg578529,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

they only give the no deposit to some people not others I don’t mind about that I just said it isn’t equal cause they said it was and I asked how to be eligible and this was the response I received I feel like no one should be treated rudely by the support teams at casinos especially saying I’m jealous others are winners I’m not and I feel like I definitely deserve an apology I don’t mind about the bonuses it’s their site they can make it how they want but an apology and making a formal complaint bout being treated that way to ensure it won’t happen again to me or anyone

I apologize, but we will not be reaching out to the casino to request an apology from the live chat agent. While I acknowledge your perspective, please understand that this is not the primary function of our Complaints Resolution Center. If you wish to address this matter, you are welcome to lodge a complaint directly with the casino, as it concerns their specific employee.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.