The player from Germany has requested a loss limit. Unfortunately, his enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions.
Royal Panda Casino - Player’s requested loss limit hasn’t been applied.
Amount: €350.41
Royal Panda Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The limit for the bet and loss limit is very flawed! On December 10th, 2020 at 7:52:53 p.m. I successfully lowered my stake and loss limits to 50 and the deposit limit to 10. I started playing the next day (12/11/2020, 6:24:46 PM to 12/11/2020, 8:29:37 PM) and lost € 350.41. During that time I didn't change anything and the limit I set didn't work. So I shouldn't have gambled and lost money. At some point I realized that I had lost a lot more than I had set in my limit. So I expect my lost money to be refunded.
Automatic translation:
Public
Public
3 years ago
Dear Lolo777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward any emails or screenshots showing that you have requested loss limit along with your cashier history? My email address is petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
