Royal Panda Casino - Player’s balance has disappeared due to a technical issue.

Good morning! Day 3/8 / I played on the twin machine with a bet of 2.50 reais I won more than 8 times the big win. The machine was out of control I had to leave the game and when I came back I only had 10 free spins and all my money was gone and when I went to complain they had the nerve to say that I won nothing, that is, they underestimated my intelligence because how was I going to ask for something that I didn’t win if everything is recorded? And it is not the first time that there are problems with the machines and they do nothing only this time I decided to report it because I was robbed. They didn’t have the slightest consideration because I’ve already given them more than 12,000 profits in just one day

Dear Cristiane,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward any  screenshots, video or ideally, your game history, to my email address petronela.k@casino.guru? Have you tried to communicate this issue with the casino? Please forward any relevant communication too.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning! Unfortunately I did not take a print of the screen because it did not cross my mind that it would be stolen. I believe that it would not be possible to take it out due to the happiness in the circle. The first thing I did was to enter the chat to complain only that it was removed from there and directed to part of the email. And I only managed to enter the chat the next day and the attendant said I didn't win. I sent several emails with all the details in the hope that I would return my money

Cristiane, could you please forward your game history?

They are acting in bad faith because they even deleted my history. Second thing I did was try to print my history, to use as evidence. The only proof I have is the emails from the rounds purchases. They are liars once I made a deposit of 180 reais and in less than 20 minutes the money ended up in the minimum bet I went to complain they said that the 80 reais had not been well deposit is successful. I went to the chat and asked for my deposit balance and sent the print. Then they said it was not they who answered it was automatic email

Dear Cristiane,

Could you please forward your cashier history (deposits/withdrawals)? Thank you very much.

Dear Cristiane,

Thank you for forwarding cashier and game histories. Could you please advise if this is your whole game history?

Good morning! There are more history, I took the print only from day 3

Dear Cristiane,

Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but lack of evidence makes it impossible at this moment. Please, if you’ll come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. However, I will reject it now. Thank you for your understanding.