Rox Casino - Player accuses casino of deceptive bonus scheme.

Casino use fraud scheme to invite players. Then they offer bonuses and scam when you do everything they ask.

Casino chat with me:

Hello! Please clarify your question.

last chat was deleted

I will do what you said in front of you

and I'll prove it

another scam from rox casino

80 euro deposit made

How can I activate the bonus now?

Alexanders, what kind of deception are we talking about? I previously informed you that with a deposit of 80 euros you will fulfill the condition for the amount of deposits for the week, which is necessary for the bonus to be available for the next replenishment. You need to use the funds you deposited now, after which the bonus can be credited to your next deposit.

OK

Should I just deposit 200 euros now? to get 100 spins?

No. You need to use the deposit you have now made. After making another deposit, you can use it to activate the bonus.

How should I use it?

give instructions

You can use the deposit on your balance by placing bets in games. You just need to spend these funds in any way.

lose to 0?

What balance should I lose to get a chance to make a deposit with the bonus?

Alexanders, the amount should be close to zero and not more than 1 euro.

ok, let's do it now

I want to write a complaint against you

you deceive the players

I did not deceive you, I provided you with all the information. But if you wish, then, of course, you can write a complaint against me.

Well now you will see for yourself your deception

but of course you'll come up with something

So

balance 0 euro

what to do?

I can’t activate my deposit bonus

Let's come up with a reason why the bonus doesn't work?

I'm sorry, Alexanders. I really can’t activate the bonus for you due to the decision of the project administration.

ahahahahahaa

deceitful creature

Once again I apologize for the previously incorrectly provided information.

return 86 euros balance

I'll take them out

I told you it would be cheating

they are

it is a fact that you are deceiving the players

You have used these funds, a refund cannot be made.

I did everything as you said, and the fact is that they deceived me

They also forced me to drain my balance

hahaha

top scam

We apologize for the inconvenience caused to you, Alexanders.

you have not fulfilled your obligations

what apologies

return the balance if not scammers

VIP-manager Yaroslava 10:31 AM

We cannot return the funds to you since you have already used them by placing bets in the games.

great plan

say that the bonus will be available when the balance is drained

and when a player drains the balance, then say that you can’t do anything

like I said, scammers

Dear aleks86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rox Casino.

After checking the conversation with the casino, I can see the casino representative explained you will be eligible for a bonus after your next deposit.

• After your deposit of 80€ have you made another deposit in the casino?
• Could you please explain what the disputed amount of €19999 represents in this situation?

Thank you very much in advance for your reply.

Best regards,

Tomas

Casino accepted about lies, she said that she lied by accident. Check on second screenshot.

I think it's normal to pay 20,000 euros for moral damages. let them transfer it to orphans.

After i made deposit 80 euro, i asked to casino agent, what i need to do. She said that to get bonus i need to loose my deposit! (haha) i loosed it. and then she said that i can not deposit with bonus. Nice scam scheme, i think we need to said that scheme is perfect!

I am sorry but from the chat transcript, it's apparent the casino agent explains you will be eligible for a bonus only after a deposit is made after your deposit of 80 is played down. Your deposit of 80€ didn't qualify you for any bonus.

Have you made a subsequent deposit after your 80€ were played down? Have you received any bonus with a subsequent deposit, please?

Dear aleks86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i do not received bonus, and i can not make depsit with bonus. casino first said taht i need to loose 80 eur, then that bonus is not available. scam

I apologize but I didn't understand your last response.

1. Have you played down the initial 80€?
2. Have you deposited a subsequent deposit and redeemed a bonus with the new deposit?

Casino said, to get bonus i need to deposit 80 eur.

Deposit made

Then casino said, to get deposit you need first to play with 80 eur and loose it 🙂

I loose it.

Then casino said, SORRY, bonus are unavailable for you.

I understand you are frustrated, but from the discussion you shared the casino explained a bonus will be available after you lose 80€ and make a subsequent deposit.

Keep in mind casinos are not obligated to offer any bonuses and may withdraw a player's eligibility for bonuses at any time. Due to this, we cannot compel the casino to give you any bonuses, nor penalize them if they don't give you a bonus.

If you are not happy with the casino's bonus policy, I would recommend you try playing in a different casino.

Due to the aforementioned reasons, this complaint will now be rejected.  I am sorry for the disappointing result of your complaint. Please do not hesitate to contact us if you run into issues with any online casino in the future.