Rouge Casino - The player was able to register from a restricted country.

This casino DELIBERATELY allowed me to sign up, in the full knowledge that they do not accept players from the UK.

They asked for verification, so I sent my passport which States clearly I am from the UK.

They do not have a licence to operate from in the UK.

I have asked for all my deposit to be refunded. So far they are completely ignoring my emails and requests.

Dear marcewen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I've checked the casino website and the terms clearly states that UK is restricted. In the registration formula, there isn't anything asking for the country of your residence. It is always the player's responsibility to read the terms and conditions, which you also agreed to when you registered. Unfortunately, in this case you breached the casino's terms and there isn't anything we are able to do for you.

Is there anything else we are able to help you with?

Thank you in advance for your reply.

Best regards,

Nick

Whilst I understand that you consider I breached the casinos terms, I ask you to consider the following.

That in fact their terms are deliberately misleading and unfair. Other non UK based casinos have proprietary software that automatically blocks restricted countries from playing, by IP detection. Ask yourself why would Rouge casino not deploy this software? It is also legally encumbant of them to check if there country is restricted. Not only did they fail at sign up they DELIBERATELY ignored the fact I was from the UK when they verified my passport.

In light of the above material evidence I ask that you review your decision, or kindly escalate to a senior manager for further advice.

Thanks in advance

Dear marcewen,

Could you please advise how much did you deposit, how much did you win and what is your balance in the casino?

I deposited £2400 win £360.

Balance is zero.

I also had somebody in curucaou check their licence registration number and Street address and phone number, they are all false and fraudulent.

I have reported this as a crime to the action fraud office in the UK and the FBI in America. It appears part of a huge network of casinos with Mafia and drug dealing connections.

Dear marcewen,

Was your balance 0 when they closed your account? If you deposited 2400 and won 360 - your balance was 2760?

I've checked the registration procedure and based on that, the casino should pay out your balance in time of account closure.

the balance consisted of multiple deposits so the balance was never fixed as you state. and so far after repeated requests they have not closed my account as required

Dear marcewen,

Thank you very much for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello marcewen,

I looked at your complaint and will do my best to help you. I would like to invite Rouge Casino into this conversation. Casino, are you willing to refund the player's deposits?

Thank you ever so much. I really appreciate your help.

We would like to ask the Rouge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

OK many thanks indeed!

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.