HomeComplaintsRouge Casino - The player's withdrawal is delayed.

Rouge Casino - The player's withdrawal is delayed.

Amount: £300

Rouge Casino
Safety Index:Very low
Submitted: 14 Mar 2023 | Resolved : 21 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received her money.

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1 year ago

I'm a disabled person and been gambling on this site to try and win a bit for my vet bills but only won 300 pounds but its stressing me .I'm on chat each day . Can't see them giving it to me .

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1 year ago

Hello Sammy1971,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Hi I played with my own money . My account says its been verified. I spoke to them again today and they said be patient .

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1 year ago

Hi just to let you know that that I got my money . Thankyou for your help .

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1 year ago

Thank you Sammy1971 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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