HomeComplaintsRouge Casino - Player's withdrawal is delayed.

Rouge Casino - Player's withdrawal is delayed.

Black points: 96

Amount: £285

Rouge Casino
Safety Index:Very low
Submitted: 29 May 2023 | Unresolved : 05 Jun 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from the UK is experiencing delays withdrawing her winnings from the casino. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

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1 year ago

Withdrew on 8th may and we are now at 30th may and no sign of my money. Status still states awaiting no changes in the last 21 days. Everytime on the chat just be patient it will be done as soon as possible.

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1 year ago

Dear 2511cal,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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1 year ago

file

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1 year ago

Dear 2511cal,


Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.


Regrettably, it seems to be a common practice of Rouge Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.


We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rouge Casino. I wish I could be of more help.


The casino can reopen this complaint anytime.

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