The player from Germany has been trying to withdraw their winnings since March. We accidentally published two complaints about the same issue, therefore we were forced to reject this one.
Rouge Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Rouge Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been waiting for the payout since March 20th, 2022 and am always put off that it still has to be checked and that could take a while ... the 7-21 days have long passed and I still have no payout
Automatic translation:
Public
Public
2 years ago
Dear thereserombach,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
We found out that this is the second complaint submitted by thereserombach about the same issue and casino. Since players can submit only one complaint per issue, we are forced to reject this complaint.
