The player from Germany has been trying to withdraw their winnings since March. We accidentally published two complaints about the same issue, therefore we were forced to reject this one.
Rouge Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Rouge Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Rouge Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for the payout since March 20th, 2022 and am always put off that it still has to be checked and that could take a while ... the 7-21 days have long passed and I still have no payout
Automatic translation:
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2 years ago
Dear thereserombach,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
We found out that this is the second complaint submitted by thereserombach about the same issue and casino. Since players can submit only one complaint per issue, we are forced to reject this complaint.
