The player from United Kingdom has been trying to withdraw his winnings for 2 weeks. This is his second attempt after a failed withdrawal of 1600£ where he waited for 3 months with no response from the casino and repetitive excuses. The complaint was closed as unresolved as the casino has no reaction policy.
Rouge Casino - Player's withdrawal has been delayed.
Black points: 530
Amount: £3,179
Rouge Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Rouge Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
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1 year ago
Been trying to withdraw from here long time before this amount it was 1600 which I waited over 3 months nothing happened they don’t answer and always same excuses
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1 year ago
Hello kammy88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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Public
1 year ago
I spoke to them couple of days ago they said we are still processing the account is fully verified for last 4months then winning were not part of a bonus I did not use any bonus i only used what I deposited
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1 year ago
Dear kammy88,
Unfortunately, the casino decided not to cooperate with us in resolving any complaints from the player so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Nick, Casino.Guru
