Rouge Casino - Player claims that payment has been delayed.

My withdrawal is still " Awaiting" and the live chat keep saying have patience and 7 to 21 days but don’t answer me with any updates, cut me off, and I’m concerned because of previous reviews. They are rude and very unhelpful. They pretty much don’t care

Dear dicksonh37,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear dicksonh37,

Have you received your withdrawal from the casino yet?

I have not received my withdrawal yet no

Thank you for your reply, dicksonh37. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

My account is verified

I have made £150 withdrawal on 10th June

I deposited via visa

i was given £20 bonus on chat

it showed wager 1000 but this was wagered with winnings and kept playing to accumulate my total winnings

Hello dicksonh37,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for letting me know.

I have still not received my withdrawal and no response by emailing support@roguecasino.com at all. Chat is terrible and rude. A so called person called Stark actually is the worst of all chat people as he is so rude and even suggested my withdrawal would be at some point in the future. I said "when, 2067? And he replied "at some point by then I’m sure’. I asked him who he was and he replied who are you? And then cut me off. This so called casino should be shut down! It’s infuriating

Dear dicksonh37,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rouge Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rouge Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.