Rooster Bet Casino - Player’s withdrawal is delayed by Rooster Bet.

Subject: Urgent Complaint – Suspicious Stalling of AUD 16,671.50 Withdrawal by Rooster Bet

Dear Casino Guru Complaint Team,

I am reporting a suspicious delay in the processing of my AUD 16,671.50 withdrawal from Rooster Bet. It has now been 50+ hours since my request, and I have received no updates or valid explanationregarding the delay.

Complaint Details:

• Casino Name: Rooster Bet

• Username: Norrice Durana

• Withdrawal Amount: AUD 16,671.50

• Date of Withdrawal Request: March 08, 2025

• Payment Method Used: Bank Transfer

Main Issues:

1. Suspicious Stalling of Funds: Rooster Bet states that withdrawals are processed within 72 hours, yet I have been waiting 52 hours without any updates. This raises concerns that they may be deliberately delaying my withdrawal.

2. Inconsistent Processing Time: My first few withdrawals was processed within hours, yet this larger amount has been stalled without reason, suggesting unfair treatment based on withdrawal size.

3. Unrealistic Withdrawal Process:

• Rooster Bet has a daily withdrawal limit of AUD 3,000, meaning I would need at least six withdrawals to receive my full winnings.

• Their weekly withdrawal limit is only AUD 7,500, which means I could be forced to wait over two weeks to withdraw my total balance, making this delay even more concerning.

4. No Justification or Response: The casino has not requested additional verification or provided any valid reason for the delay, despite my account being fully verified and in good standing.

Steps Taken So Far:

• I have contacted Rooster Bet’s support team, but they have failed to provide any meaningful response or resolution.

• I have complied with all KYC requirements, and there are no violations of their terms on my end.

Request for Assistance:

I request Casino Guru’s intervention to ensure that Rooster Bet processes my withdrawal without further delay. Given the daily and weekly withdrawal limits, further stalling would unfairly extend the time it takes for me to receive my rightful winnings.

I will update this report if the casino successfully processes my withdrawal. However, as of now, the delay is causing unnecessary stress and raises concerns about their payout practices.

I am ready to provide any necessary proof, including transaction details, email communications, and account verification records. I appreciate your urgent attention to this matter.

Best Regards,

Norrice D*****

Dear NJDurana,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello, Just an update. 5500$ has been paid already out of $16,671. Will keep an update. Thank you.

Hi NJDurana,

Thank you for the update. We’re glad to hear that part of your withdrawal has been paid out.

Please keep us posted on the progress, and if you experience any further delays or issues, feel free to reach out.

Dear NJDurana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear NJDurana,

As we haven’t received any further updates from you despite the extended time frame, we’re closing this complaint.

Based on the information available, a partial amount of AUD 5,500 from your total withdrawal of AUD 16,671.50 has been confirmed as paid. Since there was no confirmation regarding the remaining AUD 11,171.50, we will adjust the disputed amount accordingly.

Should you experience any additional issues or receive further payments and wish to update us, feel free. We’ll be happy to look into it again.

Thank you for using Casino Guru.

Best regards,

Petronela

Casino Guru