Dear magnofabio1978,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if the documents you mentioned have already been approved by the casino, or are they still getting rejected? Could you please advise which documents you have provided and when exactly you sent the last one?
Could you kindly send me the screenshot or the link to the free spin bonus you took? Have your winnings been capped after you finished wagering the bonus? How much did you win from bonus play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear magnofabio1978,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if the documents you mentioned have already been approved by the casino, or are they still getting rejected? Could you please advise which documents you have provided and when exactly you sent the last one?
Could you kindly send me the screenshot or the link to the free spin bonus you took? Have your winnings been capped after you finished wagering the bonus? How much did you win from bonus play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika