The player from British Columbia has a problem withdrawing $600. Despite making numerous attempts and providing all necessary documents, the request is repeatedly denied.
I had been playing for a few days making a few deposits. I ended up winning some back after losing and proceeded with a withdrawal of $600. After numerous times to withdrawal, chatting with an online agent, I kept getting denied. I have uploaded all documents. Finally sent an email and it came back rejected. I cannot access Rooli now. When I try to it says 403 Forbidden.
Dear zacjaksmom,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooli Casino.
I checked the website and it appears accessible.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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