RooCasino - Player wishes to be excluded from the SMS list.

All I want is for you to delete my phone number off your database! I am inundated with text messages from casino's all over the place. It is not acceptable and I don't even gamble. I rely on my mobile for important messages. Please take if off. I am in Australia and my phone number is 04**** I received a text from Alex. I cannot unsubscribe because the link does not work.

Dear ANNE,

Thank you very much for submitting your complaint. I’m sorry to hear about your bad experience. I am sure you understand we don't work for Roo Casino, but for Casino.guru which operates as an independent website. Personally, I would recommend sending an email directly to the casino. I checked the casino’s Privacy Policy and I found this:

„Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. In addition, at any time, you may request to unsubscribe and discontinue receiving marketing offers by contacting us at support@roocasino.com."

Please if there is anything else, I could help you with, do not hesitate to contact me, otherwise I will be forced to reject your complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

Dear ANNE,

We are extending the timer by 7 days. Please, if there is anything else we could do for you, let us know in the given time frame, otherwise we will close this complaint. Thank you for understanding.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.