Roobet Casino - Player’s underage child has managed to access the casino website.

Good afternoon/night. I am writing this message since yesterday I discovered my son playing with my money on his page. I really didn't know that the money he asked me for was for this game.. but he is a minor (15 years old) fortunately his account has been blocked by support, but still, I went to you to request the refund of the money that the minor has used on his page. Otherwise I will have to proceed with some legal action since we are talking about high amounts. Thank you very much!

Dear brunorodriguezschol,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please specify under whose name was the account created and who has discovered the issue? Do you also have an account in this casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela, thanks you for taking my case.

I have sent you the information corresponding to your email.

Dear brunorodriguezschol,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist.

• Could you please specify under whose name was the account created?
• Who has discovered the issue?
• Do you also have an account in this casino?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance.

Dear brunorodriguezschol,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.