HomeComplaintsRoobet Casino - Player's deposit has not been credited to his casino account.

Roobet Casino - Player's deposit has not been credited to his casino account.

Amount: 30,168 INR

Roobet Casino
Submitted: 11 Jan 2025 | Resolved : 13 Jan 2025
Resolved Our verdict

Case closed

RESOLVED

Case summary

The player from India faced an issue with a declined deposit to Roobet made via UPI on January 11th, despite the payment showing as completed and the money being deducted from his account. He had proof of the transaction. The Complaints Team advised him to contact his payment provider for further investigation, which could take about a month. Ultimately, the issue was resolved as the player confirmed receipt of the funds, leading to the complaint being marked as 'resolved' in the system.

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On 11th Jan i deposted money to Roobet via UPI and they have declined my tansaction stating that they didnt receive money. On the other hand its showing payment completed from my side and money is deducted and has reached the casino. I have all the proof

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Dear singham829522, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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I hqve received now.

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Dear singham829522,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru 

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