The player from Mecklenburg-Western Pomerania had been unable to access the Rollino online casino page. She had also had some funds left in her casino account. We had asked her to try contacting the casino's support, and in response, the casino had informed her that they were making adjustments to their main domain. They had provided an alternative domain for the player to access her account. The player had confirmed that she could access her account via the provided link. We had marked the issue as resolved.
Rollino Casino - Player faces access issue with Rollino Casino.
Amount: €200
Rollino Casino
Safety Index:Above averageSafety Index
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6.9
Rollino Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The Rollino page suddenly can't be accessed anymore? Why?
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1 year ago
Dear riehni,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollino Casino.
I checked the casino website and I have similar results.
Could you please advise if you tried contacting casino support via email? Do you have any active withdrawals pending in the casino or withdrawable balance?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
I don't know how to reach casino support? Yes, I still have money in the casino account.
and I was playing this morning and now you can no longer access the site
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1 year ago
Translation
Hello Riehni,
We are currently making some adjustments to our main domain ( www.rollino.co ) to ensure you have the best experience. It will be back online shortly! In the meantime, you can continue to access your account via www.rollino.casino .
Thank you for your patience and understanding! 😊
Edited
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1 year ago
Translation
Yes, great, it worked on the specified page
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1 year ago
Dear riehni,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and Rollino Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
