Rolling Slots Casino - Player's withdrawals are being denied due to deposit limits.

Hello, I deposited 250 euros into Rolling Slots online casino. Before I started playing, I read the negative reviews the site has and noticed many complaints about how withdrawals are not possible because they keep asking for numerous documents and repeated verification.

I decided not to play at all and to withdraw my money right away. However, this wasn't possible.

When I contacted their customer service, they told me that I had to deposit at least 750 euros before I could make a withdrawal.

I don't want to deposit more money because it feels like I'm going to lose even more money given the numerous complaints about accounts not being verified no matter how many documents and proof they send.

This is the second time this has happened to me. However, this time, I haven't touched my 250 euros; they are still in my account.

I have also reported this incident to the police. They did not make it CLEAR ENOUGH that you must deposit 750 euros to withdraw your money. However, they allow their customers to blindly deposit money in seconds as quickly as possible.

SCAM casino!!

Hello ovoboy92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about?

Based on the screenshots provided you do not have to deposit anymore but to wager your deposited money 3x - 250€ your deposit x 3 = 750€. It is a standard anti-money laundering policy to prevent players just from depositing and withdrawing their money right away. You will have to follow the casino terms and wager your deposit in order to withdraw any balance.

Looking forward to your answer.

Regards,

Nick

Dear ovoboy92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.