The player has deposited money into his account, but the funds seem to be lost. After the player contacted his bank, the deposit was returned, therefore we marked this complaint as resolved.
Rolling Slots Casino - Player’s deposit has never been credited to his account.
Amount: €250
Rolling Slots Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Rolling Slots Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I made my deposit 250 € since yesterday away from my account to my gaming account you can't see anything at all I wrote the SERVICE they don't react at all well the same anyway bad English and then they don't understand anything so I think this casino is fooling casino please fingers away
Automatic translation:
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2 years ago
Dear jordzate,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Dear jordzate,
Please be informed that we contacted payment system and got suggestions from their part for your case.
We described all the necessary steps in our letter that was sent to you on 21st April. We suggest you to follow this instruction to update your deposit status.
Kind Regards,
Rolling Slots Casino Representative.
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2 years ago
Translation
I contacted my bank and my bank took the money back and now I have peace of mind but still I don't think it's ok I fought for 3 days to get the money back so I don't recommend anyone to go into this casino sorry that's how it is and I stand by my rating, which is very bad, otherwise the case has been resolved, so I have my money back
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2 years ago
Dear jordzate,
It is a pity that your gaming experience didn't go smooth. We apologize for any inconvenience, however sometimes we cannot influence on the payment process that is processing on the payment systems part.
Kind Regards,
Rolling Slots Casino Representative.
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2 years ago
Hello everyone,
Thank you Rolling Slots Casino Representative for taking your time to help us with this case.
jordzate, unfortunately, in the vast majority of similar cases the casino is really not to blame. However, I am glad to hear that the complaint has been successfully resolved. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
