HomeComplaintsRolling Slots Casino - Player requests verification status for withdrawal.

Rolling Slots Casino - Player requests verification status for withdrawal.

Amount: NZ$2,400

Rolling Slots Casino
Safety Index:Very high
Submitted: 01 Oct 2024 | Case closed : 21 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from New Zealand inquired about the verification status of their documents related to a withdrawal request. After an initial explanation of the situation, the player stopped responding to our requests for an update. Consequently, the complaint was closed.

Public
Public
2 months ago

Can you check and see if my documents have been verified for my withdrawal request

Public
Public
2 months ago

Dear Jherewini133,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolling Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please list which documents you submitted for verification and when you submitted the last one?
  • Could you please share a screenshot of what it looks like when you attempt to check the verification status of your account?
  • Have you contacted casino support and asked for assistance? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Sensitive attachment
Sensitive attachment
2 months ago

*Photo id (drivers license)

*Bank statement (proof of address)

*I also had to do a video verification aswell which I completed.


I cannot remember the exact time I uploaded my last document but I no that after that received a email.


Public
Public
2 months ago

Thanks for your reply.

Have you received any feedback regarding the verification of your documents yet?

Kindly share any updates and obstacles in completing the verification since your previous post here.

Public
Public
2 months ago

Dear Jherewini133,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news