Rolling Slots Casino - Player claims that payment has been delayed.

I asked for two withdrawals, one of 1500 and one of 1900. For the second I have to wait for the first to be processed. In tranches of 500 euros...so it will take two weeks...absurd

Dear beretta,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello beretta,

I have checked your account and found that you have been successfully verified on 19th May. Unfortunately, you have also cancelled your withdrawal requests on 19th May at 21:09 UTC and 22:50 UTC. This was already non-working hours of our Financial team. 

Kindly note that the working schedule of our Financial Department is Monday – Friday 9 AM – 6 PM GMT+2.

As I can see, your first withdraw is scheduled for tomorrow, so don't worry, it is on your way. Just kindly ask you for a little patience.

Wish you a lovely evening ahead.

Kind regards,

Rolling Slots Representative.

Thank you, I'm waiting and I'm happy you answered me, this heartens me a bit... once I've seen my withdrawal I'll come back to play on your site. That regardless of this inconvenience, I hope it can be solved, it has some good games ... CERTAINLY IF THE ORELIEVI ARE FASTER YOU WILL BE MORE WANT TO PLAY. THANK YOU

Hi given your kindness in answering here, since they don't answer via email... I would like to understand how long it will take to process the withdrawals... 500 euros per week? Or per day? Because if they are per week, they should say that the maximum monthly limit is 2,000 euros per month...not 10,000...and in any case, such behavior towards the player does not seem fair to me (the player pays them instantly)... then if the operators work from 9* to 18... there are 5 days from Monday... to Friday... I still haven't seen a euro... but I won't play until I see the withdrawals

Dear beretta,

Have you received your withdrawal from the casino yet?

Thanks for the interest lent. So I managed to withdraw in two tranches ... which should have been 500 euros each ... in reality after about a week I found 499.50, oh well ... (even the commission) and 499.50 ... so due to the lengthy withdrawal times of the 3400 (1500 + 1900) I managed to withdraw 999 euros ... I replayed part of the sums ... then I won again ... but apparently due to the long replay .. .what can I say, the wait for withdrawals is too long...and then the threshold of one thousand euros for approval...well, I don't know if I'll pour angora

Could you please clarify how much money you currently have in your casino accounts? Additionally, please post here a screenshot of your withdrawal history. Thank you in advance.

Dear beretta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.