The player from Greece has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited 31 usd with ethereum, never added to my account. I contacted support and they don't care, they said they'd investigate, no update after 2 days. Ridiculous site and scam
Dear Mariosvar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.
Could you please advise if you have placed any successful deposits in this casino in the past? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
I have paid with ethereum, this casino is a scam they don't care and they never added the amount to my account. Their support doesn't even respond. Be aware
Thank you very much, Mariosvar, for your reply. Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or you have been provided a unique one when opening the account? Was it your first deposit in this casino?