Rollerum Casino - Player’s withdrawal is delayed due to KYC requirements.

Joined Rollerum.com seen you have had run in with them on here before, got 200mill in the balance like its been said before they want a KYC deposit of £98 but i havent sent it, they never reply to emails and now their live chat is gone

Dear willhayden1410,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’ve encountered with Rollerum.com. Based on the information you’ve provided, it seems highly likely that this is a scam casino. Legitimate online casinos will never request additional deposits, especially in circumstances that were not mentioned in their Terms and Conditions. It is also highly unusual for a casino to demand a payment like the £98 KYC deposit without prior warning or explanation.

Please be cautious about paying any processing or other fees.

Legitimate casinos do not operate in this manner. If you have any communication from the casino requesting these fees, I would appreciate it if you could forward it to me at petronela.k@casino.guru. Your cooperation is crucial in order for us to proceed with your case and protect you from further loss.

It is important to understand that, with certainty, you will not receive any of your money from this casino. Once a payment is made under these circumstances, the casino typically ceases all communication, and your funds and winnings will be lost.

I highly recommend refraining from making any further payments. Please remain cautious, and let us know if you have any further details or questions regarding your case.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear willhayden1410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.