The player from Bulgaria expresses frustration with the casino, stating they can only deposit and spend without being able to withdraw. After four months of waiting for a resolution, the player notes a lack of communication and promises without follow-through.
Rollblock Casino - Player faces delayed withdrawals.
Amount: 30,000 лв
Rollblock Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
5d 20h 14m 12s
Case summary
yesterday
Public
Public
2 days ago
Translation
Just deposit and spend without withdrawal!
When you fix the ticket, they only promise... nothing else! Beware!!!
Quick deposit
Slow
No human resources
4 months of waiting!!! I can show the pictures!
Automatic translation:
Public
Public
yesterday
Dear r25n2cf2s9,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollblock Casino.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- What is your current withdrawable balance in the casino? Is there a pending withdrawal on your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
r25n2cf2s9 has 5d 20h 14m 12s to reply
