The player from Bulgaria expresses frustration with the casino, stating they can only deposit and spend without being able to withdraw. After four months of waiting for a resolution, the player notes a lack of communication and promises without follow-through.
Rollblock Casino - Player faces delayed withdrawals.
Amount: 30,000 лв
Rollblock Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Rollblock Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
5d 9h 7m 7s
Case summary
2 days ago
Public
Public
1 week ago
Translation
Just deposit and spend without withdrawal!
When you fix the ticket, they only promise... nothing else! Beware!!!
Quick deposit
Slow
No human resources
4 months of waiting!!! I can show the pictures!
Automatic translation:
Public
Public
1 week ago
Dear r25n2cf2s9,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollblock Casino.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- What is your current withdrawable balance in the casino? Is there a pending withdrawal on your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 days ago
Dear r25n2cf2s9,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
r25n2cf2s9 has 5d 9h 7m 7s to reply
