The player from Bulgaria expressed frustration with the casino, stating they could only deposit and spend without being able to withdraw. After four months of waiting for a resolution, the player noted a lack of communication and promises without follow-through. The Complaints Team attempted to engage the player for additional information to investigate the issue but ultimately could not proceed due to a lack of response. As a result, the complaint was rejected.
Rollblock Casino - Player faces delayed withdrawals.
Amount: 30,000 лв
Rollblock Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Rollblock Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Just deposit and spend without withdrawal!
When you fix the ticket, they only promise... nothing else! Beware!!!
Quick deposit
Slow
No human resources
4 months of waiting!!! I can show the pictures!
Automatic translation:
Public
Public
1 month ago
Dear r25n2cf2s9,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollblock Casino.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- What is your current withdrawable balance in the casino? Is there a pending withdrawal on your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
