Rollbit Casino - Player faces cash out issue with the casino.

At 12:23 am I deposited 260$ on

rollbit

I played some coin flip and every thing was smooth I decided to play X- crash I literally placed my bet at crash at auto cash out 1.04x and it's didn't claim i tried clicking cashout it said 'wager not found' all I could see was balance going up and I couldn't cash out my internet was at 200 mps my google was working fine everything was ok I contacted support and they said there is nothing wrong

Dear Detective,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.