Roku Casino - Player's withdrawal was canceled.

Sono qui ad aspettare la somma di 500 euro da più di 10 giorni ieri parlo xin un operatore che mi dice che il mio prelievo è stato cancellato del resto da ieri pomeriggio che cercondinsceicwre in chat honlanchat bloccata in oltre diconondi inviarmi mail vhe q me nin arrivano

Dear teresagranata11,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if your account has been fully verified? Have you been advised why your withdrawal was canceled? Is it an internal casino system issue, or it’s related to your account only? Were you able to request the withdrawal again?

Looking forward to hearing from you.

Best regards,

Tomas

Il mio account è certificato si minhanni detto che c'è stato un ritardo mi hanno chiesto altro tempo di attesa per fortuna che l'operatrice Diana è gentilissima , in realtà mi dicono che è stato fatto il pagamento il giorno 1 febbraio

teresagranata11,

Did the payment from the 1st of February reach you? Do you still require our assistance? Please let me know.

Dear teresagranata11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.