Roku Casino Review

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Withdrawal limits

per month

€50,000

per day

€10,000

Owner Abudantia B.V

Established 2020

Estimated annual revenues

< $1,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews12Safety Index explainedDiscussion85Payment methods37

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

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Roku Casino Review

We've thoroughly reviewed Roku Casino and gave it a Very low Safety Index, which means we don't consider it a safe casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Roku Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 3,608 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Roku Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Warning: Roku Casino has a €100,000 daily total win limit. This means that the sum of your wins in one day (not factoring in your losses), can't be higher than €100,000. If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

Based on the information we've collected and assessed in our Roku Casino review, it has a Very low Safety Index. We don't recommend playing at it and strongly advise you to stay away from it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (37)

Withdrawal limits

per month

€50,000

per day

€10,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

No baccarat

Jackpot games

Live games

No poker

No craps

Keno

Scratch cards

No eSports betting

No crash games

Language options

English website

All languages (7)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers
Show all (44)
Game providers (44)

CASINO SCREENSHOTS

Positives

Deposits by cryptocurrencies are accepted
Live dealer games are available
Live chat support is available 24/7

Negatives

Not all of the terms and conditions are translated to the language option provided on the website
Not all payment methods are available for all countries

Interesting facts

Small international casino
Live chat support uses the auto-translate feature for some languages

Author & Guarantor: Michaela Skalla Last updated: 13 Feb 2023 Anything incorrect or missing? Let me know

Roku Casino bonuses

Browse all bonuses offered by Roku Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Roku Casino

This is a place to share experience with Roku Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 12 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

turuzzu67

Junior Apprentice

• 1 year ago

Another shit! One of those casinos where they can't move the bonus from betting to the casino. Great because it just makes you want to not play.

No silver linings
Nessun lato positivo

Sad interface
Interfaccia triste
Very little payout
Payout scarsissimo
nice but useless support
supporto gentile ma inutile
Inflexible to the needs of the player
Poco flessibile alle esigenze del giocatore

Alessia76

Novice

• 1 year ago

Up to 10 days the chat was open now that I'm waiting to withdraw 450 euros that I won no one answers they told me after processing it that the method is not correct I tried to redo the withdrawal request but still no one has been heard disappeared everyone now I wait a few more days then I'll go to the postal police to file a complaint

High payouts
Vincite alte

But no payment
Ma nessun pagamento
Chat disappears
Chat sparisce
And so your money won
E così i tuoi soldi vinti

LuisNunes

Novice

• 1 year ago

This casino is very bad, since the 28-11-2022 (date on which I requested the withdrawal) I am waiting to receive 1000€.

I received the account confirmation email (after document validation) on 11-30-2022 and with the indication that I would receive the amount within 2 to 3 days and until that date nothing.

Wed, 11/30/22 10:50 am

Dear Luis,
Thank you for choosing Rokubet

After making the withdrawal request, it will be processed within 72 hours.

Once processed, it may take 3-5 business days for the withdrawal to be received in your bank account.

If you have any questions, please don't hesitate to contact us.
For better service, always send your username and/or account number.

Best regards,
The Rokubet Team

Do not pay, Support does not respond
Não pagam, Suporte não responde
Chat hangs up mid-conversation
Chat desligam a meio da conversa

ruipintoamt

Novice

• 1 year ago

Very bad, it's a scam
I have a pending payment since November 28th and nothing, they don't pay

Valter_Mendonca

Junior Adept

• 1 year ago

The Abundantia group of casinos are very bad, related casinos all have the same technique, very bad.
This casino should not have a bad reputation but a very bad reputation. They don't respond to anyone. And they are practically bankrupt.

angelo.pt

Novice

• 1 year ago

I'm waiting to withdraw my money, I've tried contacting them and still nothing WORKS DEPOSITS ACCEPTED BUT TO WITHDRAW MONEY NOTHING

WITHDRAW MONEY NOTHING
LEVANTAR DINHEIRO NADA
WITHDRAW MONEY NOTHING
LEVANTAR DINHEIRO NADA

Daddy2405

Novice

• 1 year ago

And a week they keep making fun of me saying that they were writing to withdrawal assistance to ask why my withdrawal has not been processed yet. Although anchors tease me I will only change review if something moves but for now I will wait a little longer otherwise I will I turn to those who are responsible for blocking the license

Nothing good
Nulladi buono

All bad
Tutto male

Goncalo20061995

Novice

• 1 year ago

It's been about a week for my account to be verified, only half of the parameters are verified and the rest are pending I have a pending withdrawal of 380 euros that is always being refused. Such a thing has never happened to me in any casino I don't understand when I deposit the money comes in instantly but now that I want to make my first withdrawal this happens I'm already without hope of having my money

beretta

Junior Apprentice

• 1 year ago

the experience is very negative ... I am waiting for a withdrawal of 1000 euros ... and I have been teased for about a week ... they wanted a copy of the withdrawal ... I do not understand why .... I do not recommend it .. ..zero assistance zero reliability

Ari_barreira

Apprentice

• 1 year ago

horrible 😦
run away from these gentlemen

Instant transfer withdrawal method. It's in the account right away.
Método de saque por transferência instantâneo. Fica logo na conta .

Support has to improve
O Support tem que melhorar
take time to respond
Demoram tempo a responder
They block the account when you are earning a lot of money
Bloqueiam a conta quando está a ganhar muito dinheiro
As long as it's negative it's ok
Enquanto está negativo tudo bem

sunshine1984

Novice

• 2 years ago

Lol, those who are reviewing ROKU is the Good casino then stay away from these people, cause this ROKU (the turtle casino who is in 2021 taking more than 3 days to review your documents) Reason they have so many request to verification. New user stay away from this 1890 casino, Those who cant verify your documents on time, how can they assure you they will make your payment within 1 day.

Roku Casino

Dear sunshine1984,

Thank you for leaving your feedback.

We take our customer satisfaction seriously, and we would like to clear some points of your review.

According to our Withdrawal Policy, all withdrawal requests are processed within two (2) banking days, but there are cases where these timing can be longer, depending on payment channels, additional account checks and public holidays. Besides, prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are. Additional requirements depending on payment channels will apply.

Nonetheless, we are always eager to fasten the process in order to provide each and every customer with much efficiency of the service.

We would like to thank you once again for your review. If you have any additional questions, do not hesitate to contact us, we are always ready to help you!

Best regards,
Roku Casino team

Safety Index of Roku Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Roku Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low2.7/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Low win limit: €100,000 / day (sum of all wins, wagers not subtracted)

Complaints about Roku Casino and related casinos (33)

33All0Opened4Not solved10Solved19Rejected

Complaints directly about Roku Casino

Player stopped responding

Disputed amount: €20

Player unable to access deposited funds.

The player from Portugal had reported that he had deposited funds into the Roku application twice, but the funds did not appear in his casino account and were not returned despite the casino's promise to handle the issue urgently. We had advised the player to contact his payment provider for an investigation and to refrain from making further deposits until the issue was resolved. We had also requested the receipts of his transactions. However, due to the player's lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. The complaint was therefore rejected, but the player retained the option to reopen it in the future.

Read moreRead less

Submitted: 16 Dec 2023

No reaction policy, passive regulator

Black points: 1952

Disputed amount: A$40,000

Player struggles with mismatched withdrawal method.

The player from Australia is facing withdrawal issues despite having a verified account with $40,000 AUD. The available withdrawal methods are mismatched with the deposit method, and the casino has blocked other deposit methods. The player's attempts to communicate with the casino through live chat is hindered by language barriers. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

Read moreRead less

Submitted: 05 Nov 2023

No reaction policy, passive regulator

Black points: 353

Disputed amount: €2,075

Player experiencing delayed withdrawal and website access.

The player from Portugal made winnings of €3000 and initiated a withdrawal. However, after withdrawing €1000, the remaining €2000 was left pending. Upon a new deposit, the player found that the site was suddenly not available in his country and couldn't get hold of his remaining winnings. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

Read moreRead less

Submitted: 15 Aug 2023

Player stopped responding

Disputed amount: €160

Player struggles with casino's customer support communication.

The player from Portugal has submitted documents to the casino, but is unable to connect with them via chat and is seeking further information. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 29 Jun 2023

No reaction policy, passive regulator

Black points: 900

Disputed amount: €8,000

Player's account has been blocked.

The player from Portugal has been accused of opening multiple accounts. The complaint was closed as 'unresolved' because there was no response from the casino.

Submitted: 23 May 2023

Other

Disputed amount: €777

Player is struggling to withdraw his bonus winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to incomplete bonus wagering. We rejected this complaint as it was sports betting related.

Submitted: 31 Mar 2023

Uncertain case, passive regulator

Black points: 403

Disputed amount: €1,870

The player's winnings were voided.

The player's winnings were voided as his bonus expired. The player states that this is the fault of the casino as they had to wait so long for pending withdrawals. There was no response from the casino, so the complaint was closed as "unresolved".

Read moreRead less

Submitted: 02 Mar 2023

Case closed

Disputed amount: €340

The player struggles to withdraw his balance.

The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.

Submitted: 01 Mar 2023

Player stopped responding

Disputed amount: €200

Withdrawal of player's winnings has been delayed.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 25 Feb 2023

Other

Disputed amount: €2,492

Player is experiencing difficulties withdrawing his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings. We rejected the complaint due to it being sports-betting related.

Submitted: 16 Feb 2023

Player stopped responding

Disputed amount: €500

Player's withdrawal was canceled.

The player from Italy requested a withdrawal from the casino, but it was canceled for an unspecified reason. We closed the complaint because the player stopped responding.

Submitted: 09 Feb 2023

Case closed

Disputed amount: €450

Player’s withdrawal has been delayed.

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

Submitted: 28 Dec 2022

Case closed

Disputed amount: €1,000

Player’s withdrawal has been delayed.

The player from Portugal requested a withdrawal less than 2 weeks prior to submitting this complaint. It has not been processed. The player has confirmed receipt of the payment.

Submitted: 07 Dec 2022

Player stopped responding

Disputed amount: €100

Player believes that their withdrawal has been delayed.

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 30 Nov 2022

Player stopped responding

Disputed amount: €960

The player struggles to withdraw his balance.

The player struggles to withdraw his balance as the casino is non responsive. The complaint was closed as the player stopped responding.

Submitted: 24 Nov 2022

Case closed

Disputed amount: €60

Player’s struggling to complete account verification.

The player from Portugal was experiencing difficulties withdrawing his winnings due to ongoing verification. The player has received the payment, and the complaint was closed as "resolved".

Submitted: 18 Nov 2022

Case closed

Disputed amount: €500

Withdrawal of player's winnings has been delayed.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

Read moreRead less

Submitted: 11 Nov 2022

Other

Disputed amount: €1,500

Withdrawal of player's winnings has been delayed.

The player from Italy submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Read moreRead less

Submitted: 05 Nov 2022

Player stopped responding

Disputed amount: €140

Player claims that payment has been delayed.

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 04 Nov 2022

Player stopped responding

Disputed amount: NZ$200

The player's bonus was not credited.

The player's bonus was not credited and the casino support is non responsive. The complaint was closed as the player stopped responding.

Submitted: 01 Nov 2022

Case closed

Disputed amount: €700

Player’s winnings haven’t been received yet.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

Submitted: 26 Oct 2022

Player stopped responding

Disputed amount: €200

Player’s struggling to withdraw her winnings.

The player from Portugal is experiencing difficulties withdrawing her funds. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 18 Oct 2022

Case closed

Disputed amount: €6,000

Player’s withdrawal has been delayed.

The player from Portugal requested a withdrawal. But, the payment seemed to be delayed due to daily withdrawal limits. In addition, his account got closed. Later, the player informed us that after providing the casino with additional documents for verification, his issue was resolved and he asked us to close the complaint. Therefore, we consider the complaint resolved.

Read moreRead less

Submitted: 08 Oct 2022

Player stopped responding

Disputed amount: €1,280

The player's verification is delayed.

The player's verification is delayed for a day. The complaint was closed as the player stopped responding.

Submitted: 04 Oct 2022

Player stopped responding

Disputed amount: €200

The player's unable to contact the casino.

The player's unable to contact the casino to request to open his account after it got blocked. The complaint was closed as the player stopped responding.

Submitted: 14 Sep 2022

Player stopped responding

Disputed amount: €100

Player’s struggling to complete account verification.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 08 Sep 2022

Player stopped responding

Disputed amount: €2,000

Player hasn't passed the verification.

The player from Portugal has been blocked since she failed a call verification. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 20 Jul 2022

Case closed

Disputed amount: €5,000

Player’s experiencing difficulties withdrawing their winnings.

The player from Spain has requested withdrawal a few days ago. It has been pending since. Player’s complaint has been resolved successfully.

Submitted: 13 May 2022

Unjustified complaint

Disputed amount: €75

The player's self exclusion was ignored.

The player's self exclusion request was ignored by the casino. The complaint was rejected as we later found out that the casino closed the player's account immediately after sending his request in the language supported by the casino.

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Submitted: 25 Mar 2022

Case closed

Disputed amount: ??

Casino limited player’s deposit and withdrawals.

The player from Latvia noticed he cannot deposit and withdraw the desired amounts. The casino representative informed us that the player's deposits were limited because he had set deposit limits in his account and the maximum withdrawal amount per transaction was lowered due to the casino's payment provider's new policy. As the situation had been clarified and the player was able to withdraw his winnings, the complaint was closed as 'resolved'.

Read moreRead less

Submitted: 11 May 2021

Case closed

Disputed amount: 1,300 INR

Casino website doesn’t load properly.

The player from India is inquiring about casino website accessibility. Player’s complaint has been resolved successfully.

Submitted: 09 Mar 2021

Player stopped responding

Disputed amount: 1,300 INR

Player’s deposit has never been credited to his casino account.

The player from India has deposited money into his account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 22 Feb 2021