Roku Casino - Player’s struggling to withdraw bonus winnings.

I deposited into this casino on February 6, 2021, I even managed to win with a bonus that day that was NOT LOCKED (No sticky bonus) so I canceled the bonus when I thought I would get out. The check was relatively fast in 1 day I had then came the problem the days passed 02/07/2021, nothing 20/02/2020 nothing, on 02/09/2021 but something happened that disappeared my money completely picture also I attach there is a 02/02/2021 .- status when the payment was still in progress and there is a 2021.0.09.- status when my money was canceled and it was not even returned to the internal casino account and it was not paid out. I contacted the chat several times but they kept talking to me to wait for an email today is the 7th day of this but nothing happens. I add up about € 83 in winnings.

2021.02.06

2021.02.09

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify why you’ve cancelled your bonus instead of placing a withdrawal request? Were the wagering requirements completed? Which exact bonus you have activated?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear slotsvegas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.