Roku Casino - Player is struggling to withdraw his bonus winnings.

The casino in question no longer responds either in chat or by email. I took advantage of the welcome bonus and the rollover was completed on the first deposit request they told me it was not completed even though the progress line marked finished. They poured 772 back into my account and I placed another 1000 euros of bets respecting the terms and conditions. Now I tried to make a withdrawal but after three days they transferred the money back to my gaming account. I have all the videos of the withdrawal play of the completed rollover and the terms and conditions. Now they no longer answer and there is no one in the chat anymore

Dear dentrola,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have redeemed and played? I would like to check the terms and conditions.

Additionally, if there’s any relevant communication, please forward it along with your bonus history to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

good morning the welcome bonus is 100% up to 150 with rollover x6 deposit plus bonus. with a maximum limit per bet of 50 euros and a minimum stake of 1.70 for singles, the history will be sent privately to petrolela

Thank you, dentrola, for your reply and forwarded emails. Do I understand correctly that it is a sports betting bonus-related issue?

Yes exactly but the problem is the withdrawal

Thank you very much, dentrola, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.